FAQ

How long will the work take?

Three to four weeks subject to the work required

Will you collect my item?

We will be happy to collect and then deliver your items back to you when the work has been completed. You can also deliver and collect items if you prefer.

How much will it cost?

Following any enquiry we will arrange to view the item, either at our workshop or at your home. This is free and puts clients under no obligation to go further with the process.

Will I get an estimate?

You will get an estimate of how much the work will cost, along with a condition report, when we have viewed the item.

Can I send you a photo of the item?

We are happy to receive photos of your items.

Do you accept card payments?

Yes.

Do you give post restoration advice on the care and maintenance of my item?

Yes, we are very happy to give advice as part of our service.

How do I know I am going to get what I’m looking for when the work is finished?

When we view your item we ask you exactly what you require in terms of restoring it, and then work to your specific instructions.

Do you give valuations?

Yes, for probate, insurance and commercial values.
What items are you happy to look at?

We are happy to view anything, from single items to collections.

Do you give receipts for goods taken in trust?

Receipts are always issued when we receive your items.

Are items insured when you have them in your workshop?

All items at our premises are covered by our insurance. Additional insurance will be arranged for very high value items.

My question is not here

Please do not hesitate to contact us.

Do you help clients with buying and selling items?

We are often asked this question – please contact us with details of your requirements and we will be happy to discuss the matter with you.

I have an item of great sentimental value which has seen better days. I do not want it to be restored to mint condition as I am afraid it will lose some of its character. I realise however that something has to be done to prevent further deterioration. Can you help?

Yes, this is a very common problem. Please look at our sister site, www.ludovicpottsconservation.co.uk which will give you an idea of how conservation, as opposed to restoration, can often provide a solution.

 

Decorative clock detail Earth clay pigments 

Selection of clamps used in workshop